SHIPPING & DELIVERY FAQ's
Q: When will my order ship?
A: Orders placed by 7:00 PM CT typically ship the next day. During high-demand sale events, please allow up to 48 additional business hours for processing.
We ship Monday–Friday, with small packages also shipping via USPS/UPS/FedEx on.
Q: How long does free shipping take?
A: Free shipping delivery times vary:
- East Coast: Approximately 4-6 business days
- Midwest: Approximately 2-5 business days
- West Coast Approximately 4-6 business days
- Rural Areas: Add to 2 business days
All orders ship from our warehouse in New Jersey.
Q: When will I receive my tracking number?
A: Your tracking number will be emailed as soon as your order ships. You’ll also receive a separate email when your package is delivered.
Q: My tracking number hasn’t updated in a few days. What’s happening?
A: While most orders arrive within 4–10 days, USPS shipments may take up to 3 weeks due to carrier delays. If your package has not arrived after 18 business days, we will initiate an inquiry with the carrier.
Q: My tracking shows ‘Delivered,’ but I haven’t received my package. What should I do?
A: Carriers may sometimes mark packages as "Delivered" prematurely. Please allow 1–2 days for the package to arrive. If it still hasn’t arrived:
- Contact your local post office, as they may be holding it.
- If you suspect theft, please report the issue to the carrier and local authorities.
Note: We are not responsible for stolen packages once they have been marked as delivered.
Q: How can I cancel my order?
A: Reply to your order confirmation email within 30 minutes of placing your order to request a cancellation.
Q: Do you ship to Internationally?
A: We do not ship outside of USA at this time. In the future we may work with in region partners.
Q: Do you ship to hotels?
A: No, we do not ship to hotels due to a high rate of lost, stolen, or mishandled packages.